Shipping policy
Delivery & Shipping Policy
Delivery Areas
We currently deliver to addresses within the United Kingdom mainland only.
Please note:
- Free delivery applies to UK mainland only
- Deliveries to the Scottish Highlands and other remote areas may incur additional charges
- If your postcode falls outside our standard delivery area, we will contact you with a delivery quotation before dispatch
Delivery Costs
- Free standard delivery is available on all orders within the UK mainland
- Additional charges may apply for:
- Scottish Highlands
- Offshore locations
- Remote or hard-to-access areas
If applicable, we will notify you of any additional costs before processing your order.
Delivery Times
Delivery times vary depending on the product ordered.
- Each product page clearly displays its specific lead time below the product description
- Lead times refer to the estimated time required for production and dispatch
Once your order has been dispatched, delivery typically takes:
- 1–3 working days (UK mainland)
Made-to-Order Products
Many of our products are made to order, which means:
- Production times vary depending on the item
- Lead times are shown on each individual product page
Delivery Process
- Deliveries are made via trusted courier or pallet delivery services, depending on order size
- You may be contacted prior to delivery to arrange a suitable delivery date
- Larger orders may require kerbside delivery access
Delivery Conditions
Please ensure:
- Someone is available to receive the delivery
- The delivery location is accessible for the courier
- You inspect goods upon arrival and report any damage within 24 hours
Delivery Issues
If you have any questions about delivery, please contact us:
Email: sales@auraacousticpanels.com
Phone: 02476 010 076
Delays
While we aim to meet all stated delivery times, delays may occasionally occur due to:
- Manufacturing demand
- Courier issues
- External factors beyond our control
We will always keep you informed if there are any unexpected delays.